12/26/2023 0 Comments Calex light bulbsWe offer a free returns service (mainland UK addresses only) that is easy to use and stress free. Items should be unused, returned in their original packaging and in a fully resalable condition. If your item is not suitable and just doesn’t ‘fit’ then under Distant Selling Regulations you can return the items to us within 14 days of receipt of your goods for a full refund (excluding postal charges if any). If this is not convenient and you would like each product shipped when it is ready please let us know. If you have ordered multiple items, they will be shipped together as per the longest lead time. Please contact us after you have placed your order and we can arrange this for you. Charges will also apply to cancelled deliveries, failed deliveries or return collections.ĭelivery usually happens during weekdays, though we can sometimes (courier dependent) arrange a Saturday delivery. if an item cannot be delivered it will be returned to our workshop and a return delivery fee of £10 will be charged. This includes checking hallways and door frames throughout the property. Please note: Please remember to check that items can be delivered into your space easily. If we opt to use one of these services a member of our sales team will be in contact prior to your order dispatch to talk through delivery methods and find the most suitable option for you. You will have the option to reschedule delivery to a different date, leave the parcel with a neighbour or send to a local depot for collection - if you intend to action one of these options please let us know as soon as possible.įor large volume or quantity orders we may use a private courier to deliver your order or, the pallet network. On the morning of delivery, our delivery partner will send you a text message (providing you added a telephone number to your order) or email, to inform you of your 1 hour delivery slot. We will contact you via email the day before the delivery to let you know that the delivery will take place the next day. Wherever possible, we aim to deliver within 24 hours of dispatch. Below you will find more information on the delivery process and how long after dispatch you should expect delivery. Dispatch is when we send the product to our delivery partner, not the date it arrives to your door. Once you've selected your products and added them to the basket, you will see a dispatch estimate e.g. Please be aware that shipping costs for orders dispatched to addresses outside of the UK do not include Customs Clearance, Duties & Taxes – any additional import costs are the responsibility of the receiver.Īll of products are handcrafted and made to order by our workshop team. You will be contacted with a competitive delivery quote. If you are unable to checkout due to a shipping issue please email our sales team at with your delivery address and details of which products you would like to order. Shipping costs to some zones or locations do not automatically display on our website. Shipping charges per product are calculated at checkout. We ship a wide range of our furniture and lighting products internationally including, but not limited to, Europe, North Americas and Asia Pacific. Our customer services team remain on hand to answer calls and reply to any queries, please don’t hesitate to get in touch if you need anything, they’d love to hear from you. If your parcel doesn’t fit through your letterbox, the delivery driver will place the item at your door and stand at a safe distance while you collect it. Our couriers are ensuring that the parcels are delivered as safely as possible to your doorstep, with no contact. Our workshop team are making and dispatching your orders out of our logistics area as usual. If you are a customer living in Republic of Ireland or Northern Ireland please note, due to ongoing changes regarding the Brexit transition, you will now be liable to cover any import and customs charges associated with your order.
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